WapsChat — Frequently Asked Questions

WapsChat offers subscription plans billed monthly or yearly. Choose the cadence that suits your business — yearly plans include a discounted rate.

Tiers:

• Free — Core features: basic bot replies, limited bulk messaging.
• Standard — Core features: basic bot replies, limited bulk messaging, single number support.
• Premium — Adds advanced bot flows, higher monthly volumes, analytics & priority email support.
• Ultimate — Full-suite: highest volume, multi-number support, dedicated onboarding assistance, SLA options and dedicated account manager.

All plans include access to our dashboard, API access (with rate limits depending on plan), and access to training resources. Contact sales for custom enterprise pricing and add-ons (SLA, dedicated WABA setup, white‑labeling).

WapsChat supports three onboarding methods to match business needs and compliance preferences.

1. Direct Meta Onboarding (You own the WABA)

You connect your Meta Business Manager directly to WhatsApp via Meta’s Cloud API. This gives you the most control — you own the WhatsApp Business Account (WABA), manage templates, and retain administrative rights.

Free tier & quota: A WABA receives 1,000 free conversations every calendar month. This quota is attached to the WABA (the account), not per phone number. If you have multiple phone numbers under the same WABA they share this pool. Once the 1,000 free conversations are exhausted, Meta’s per‑conversation or per‑message pricing applies. (See pricing details in your Meta console.)

Pros: full ownership, predictable billing from Meta, no BSP markup. Cons: you handle verification steps, and some setup steps require Meta Business verification and documentation.

2. Onboarding via WapsChat — Self WABA

Here we help you create and verify your own WABA but manage the technical setup for you. The WABA is created under your Meta Business Manager and you retain ownership — we provide guided onboarding, template assistance, and optional migration help.

Free tier & quota: Because the WABA is dedicated to your business, it receives its own 1,000 free conversations per calendar month. This means your account gets the monthly allowance regardless of using WapsChat for setup.

Pros: you keep the free‑tier benefit and ownership, with WapsChat performing the heavy lifting. Great for teams that want control but prefer hands‑on help.

3. Single Onboarding — Shared WABA

This is a streamlined onboarding where your number is connected under a shared WABA managed by WapsChat (or our BSP partner). It’s the quickest option — minimal Meta paperwork required from you.

Free tier & quota: In shared setups, the WABA’s free conversations may be shared across multiple clients. That means you might not receive an exclusive 1,000 free conversations for your number. If exclusive free quota is critical, request a dedicated WABA (see option 2).

Pros: fastest time to production and lower setup friction. Cons: less control over WABA ownership, possible shared quota and limited admin rights.

Meta counts conversations (24‑hour windows) per WABA. When a customer sends a message, a 24‑hour service window starts; you can send free replies inside that window. The monthly 1,000 free conversations are consumed per WABA and reset on the first day of each calendar month. If you exceed the free tier, per‑conversation rates apply.

Tip: design flows to encourage user-initiated interactions (open the window) and batch notifications to reduce template (business‑initiated) messages which are charged separately.

WapsChat accepts multiple payment methods to make billing flexible:

• Paystack — Local payments (NGN) and cards across Africa where supported.
• PayPal — International cards and PayPal balances.
• Bitcoin — For customers who prefer crypto payments. Contact billing for invoice and wallet details.
• Bank Transfer — For customers who prefer direct bank payment. Contact billing for account and invoice details.

Invoices are available for yearly plans and large enterprise invoices. For BSP or third‑party costs (if any), we surface details during checkout.

We offer a full WhatsApp technical stack for businesses:

• Bulk messaging — send templated notifications and campaigns (managed to respect WhatsApp policy).
• Bot replies — automated responders for common queries and routing.
• Bot flows — multi‑step flows with conditions, quick replies, and attachments.
• AI flow automation — NLP and AI agents to handle complex customer intents and escalate to human agents when needed.
• Shopify integration — sync products, checkout links and order updates to WhatsApp conversations.
• Chat link — single-click entry points that open a WhatsApp chat with prefilled text.
• Branded floater — floating chat widget for websites that opens WhatsApp and shows brand information.

We provide a complete API surface for sending messages, handling webhooks, and managing templates. Developers can access our documentation, SDKs and example projects on the Resources page.

Open Resources

If you need direct API docs, visit /api-docs in your dashboard or reach out to support@wapschat.ng for a developer onboarding pack.

WapsChat runs an Agent Referral Program where agents earn commissions for successful referrals and onboarding. We also partner with agencies, platforms and resellers to offer white‑label solutions.

Learn more and apply at Agent Training or contact support@wapschat.ng.

We provide live training sessions, recorded modules, and a hands‑on onboarding path for agents and customers. Visit our training hub at Agent Training for schedules and enrollment.

If you need personalised help, reach out to our support team:

Email: support@wapschat.ng

WhatsApp: +2349066621067

For sales and enterprise enquiries: sales@wapschat.ng