WapsChat Help Center

Welcome! Find answers, guides, and tutorials to master WhatsApp Business API, CRM automation, chatbots, campaigns, and more — all powered by WapsChat.

📘 Why Use WhatsApp Business API with WapsChat?

WhatsApp isn’t just for personal chats. With over 2 billion users, it’s the world’s most powerful messaging platform — and WapsChat unlocks its full business potential.

WhatsApp Business API (via WapsChat) gives you access to enterprise-grade features:

• End-to-End Encryption — Your customers’ privacy is protected, building trust.
• Rich Media Messaging — Send images, videos, documents, voice notes, and GIFs to make conversations engaging.
• Group Messaging — Broadcast updates or create community groups (managed carefully to avoid spam).
• Status Updates — Share time-sensitive promotions or announcements that disappear in 24 hours.
• Global Reach — Message customers worldwide for free* — no SMS fees, no international charges.

🚀 How WapsChat Supercharges Your WhatsApp Experience

WapsChat isn’t just an API wrapper — it’s a full CRM and marketing platform built on WhatsApp’s foundation. Here’s how we turn conversations into conversions:

🔧 Key Features Deep Dive

Embedded Signup

What it is: A seamless, no-code onboarding experience.

Why it matters: Most WhatsApp API tools require developer setup. WapsChat removes that barrier — so marketers, founders, and small teams can get started immediately.

Shopify Integration

What it is: Direct sync between your Shopify store and WhatsApp.

Why it matters: Recover 15-30% of abandoned carts by sending personalized WhatsApp reminders. Send order confirmations, shipping updates, and even upsell related products — all without leaving the chat.

📌 Insert screenshot here: Shopify product card inside WhatsApp chat.

Chat Bots & Auto-Replies

What it is: Intelligent automation that handles FAQs, qualifies leads, and books appointments.

Why it matters: Provide 24/7 support without hiring a 24/7 team. Reduce response time from hours to seconds.

Template Management

What it is: Create, submit, and manage WhatsApp message templates — all inside WapsChat.

Why it matters: WhatsApp requires pre-approved templates for any outbound message sent after 24 hours. Most tools force you to use Meta’s clunky portal. WapsChat does it for you — with one-click submission and status tracking.

Branded Chat Links

What it is: Generate links like wapschat.ng/yourbrand instead of wa.me/+1234567890.

Why it matters: Looks professional in ads, emails, and social bios. Track clicks and conversions. No more ugly, unmemorable phone numbers.

🤝 CRM Integration: Sync with Your Existing Tools

WapsChat connects effortlessly with your tech stack:

• HubSpot: Sync contacts, trigger WhatsApp messages on lifecycle stage changes, log conversations as activities.
• Zoho CRM: Push/pull leads, update deal stages based on WhatsApp interactions.
• Salesforce: Create cases from WhatsApp messages, update contact records in real-time.
• Custom APIs: Use webhooks to connect with any in-house or niche CRM.

🔐 Security, Privacy & Compliance

Your customers’ data is sacred. Here’s how we protect it:

• WhatsApp’s End-to-End Encryption: Messages are encrypted on the sender’s device and only decrypted on the recipient’s. Not even WhatsApp (or WapsChat) can read them.
• WapsChat Infrastructure: We store only metadata (timestamps, phone numbers, template IDs) — never message content. All data is stored in secure, GDPR-compliant servers.
• Compliance First: We auto-flag messages that violate WhatsApp’s policies. We guide you through template approvals to avoid bans.

📊 Trusted by 6,000+ Businesses Worldwide

Don’t take our word for it — here’s what our platform delivers: