🏨 Wapschat for Hotels

Automate bookings, check-ins, concierge, and loyalty — all via WhatsApp. Delight guests. Reduce costs. Boost revenue.

How “Grand Serenity Hotel” Transformed Operations with Wapschat

Facing long queues, low upsell rates, and guest frustration, this 120-room luxury hotel turned to Wapschat — and saw dramatic improvements in efficiency, revenue, and satisfaction… all through WhatsApp.

🔁 The End-to-End Guest Journey

📲

1. Pre-Stay: Booking & Personalization

Guest messages “Hi” to your hotel’s WhatsApp number

Wapschat Automation:

Instant welcome + interactive booking menu (dates, room type, add-ons)
Dynamic pricing & availability calendar
Guest preference collection (diet, floor, amenities)
Secure payment link via Paystack/Flutterwave
Auto-confirmation + e-receipt + pre-check-in form

70%

Bookings via WhatsApp

40%

Faster booking process

100%

Guest preferences captured

🔑

2. Arrival & Express Check-In

Guest arrives — no front desk queue

Wapschat Automation:

Auto-reminder 1hr before arrival with express check-in instructions
Digital ID upload + e-signature
Auto-send room number, WiFi, hotel map, welcome coupon
Staff notified of VIP/ special needs guests

80%

Use express check-in

2 min

Avg. check-in time

4.9/5

Guest satisfaction

🛎️

3. During Stay: Concierge & Upsell

Guest needs something — or you want to offer something

Wapschat Features:

24/7 WhatsApp concierge: “Need extra towels? Just say YES.”
Image-based room service & spa menus
Smart upsell triggers: “Upgrade to ocean view for ₦15K?”
Weather/event-based offers: “Rain? Need umbrella or indoor massage?”
Real-time staff alerts + task tracking

90%

Service requests via chat

₦14,200

Ancillary revenue per guest

+67%

Upsell conversion

🧳

4. Check-Out & Feedback

Smooth exit + capture insights

Wapschat Automation:

“Tap to review bill + pay securely” message on check-out day
Emoji-based feedback survey: “How was your stay? 😍 😊 🙂 😐 😞”
Instant thank-you + loyalty points summary
Personalized discount code for next stay

92%

Check-out via WhatsApp

65%

Feedback response rate

40%

Redeem discount within 90 days

🔁

5. Post-Stay: Loyalty & Retention

Keep guests coming back

Wapschat Automation:

Birthday/anniversary discounts
“We miss you!” personalized room offers
Referral program: “Refer a friend, get ₦10K off”
Re-engagement: “Your favorite room is available this weekend!”

25%

Increase in repeat bookings

18%

Bookings from referrals

₦0

App download required

📊 Measurable Results After 6 Months

Metric	Before Wapschat	After Wapschat	Improvement
Booking conversion rate	35%	68%	+94%
Avg. check-in time	12 mins	2 mins	-83%
Guest satisfaction (CSAT)	4.1/5	4.8/5	+17%
Ancillary revenue per guest	₦8,500	₦14,200	+67%
Staff requests handled/day	80	220	+175%
Repeat guest rate	18%	34%	+89%

“Wapschat didn’t just improve our operations — it transformed our guest relationships. We’re no longer just a hotel; we’re a personal concierge in our guests’ pockets. Revenue is up, staff are happier, and our Google reviews? Through the roof.”

— Ngozi Okonkwo, General Manager, Grand Serenity Hotel

📲 Get Your Hotel’s Demo

🏨 Wapschat for Hotels

How “Grand Serenity Hotel” Transformed Operations with Wapschat

🔁 The End-to-End Guest Journey

1. Pre-Stay: Booking & Personalization

2. Arrival & Express Check-In

3. During Stay: Concierge & Upsell

4. Check-Out & Feedback

5. Post-Stay: Loyalty & Retention

📊 Measurable Results After 6 Months

🚀 Ready to Transform Your Hotel?