Automate bookings, check-ins, concierge, and loyalty. Delight guests, reduce costs, and boost revenue without requiring them to download an app.
Facing long queues, low upsell rates, and guest frustration, this 120-room luxury hotel turned to Wapschat — and saw dramatic improvements in efficiency, revenue, and satisfaction… all through WhatsApp.
Seamless automation at every touchpoint, from the first "Hello" to the final "Thank you".
Real data from Grand Serenity Hotel after implementing Wapschat automation.
| Metric | Before Wapschat | After Wapschat | Improvement |
|---|---|---|---|
| Booking conversion rate | 35% | 68% | +94% |
| Avg. check-in time | 12 mins | 2 mins | -83% |
| Guest satisfaction (CSAT) | 4.1/5 | 4.8/5 | +17% |
| Ancillary revenue per guest | ₦8,500 | ₦14,200 | +67% |
| Staff requests handled/day | 80 | 220 | +175% |
| Repeat guest rate | 18% | 34% | +89% |
“Wapschat didn’t just improve our operations — it transformed our guest relationships. We’re no longer just a hotel; we’re a personal concierge in our guests’ pockets. Revenue is up, staff are happier, and our Google reviews? Through the roof.”
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