WapsChat Refund Policy

Last Updated: June 18, 2025

At WapsChat CRM, we are committed to delivering reliable and professional WhatsApp API–based technology solutions. This Refund Policy outlines the conditions under which refunds may be considered for our digital services, software solutions, custom scripts, subscriptions, Meta WhatsApp API setup services, and related offerings.

1. Refund Eligibility

Refund requests will only be considered under the following circumstances:

• Service Non-Delivery: Where WapsChat fails to deliver a paid service within the agreed timeline after successful WhatsApp API onboarding and integration, provided the delay is directly attributable to WapsChat’s system and not due to Meta Platforms, third-party providers, or client-side delays, and no alternative resolution is agreed upon.
• Critical Technical Failure: Where verified system-related technical issues prevent initial usage of the service and remain unresolved after 14 business days from the date a formal complaint is received.
• Duplicate or Excess Payments: Where a customer is charged multiple times for the same service due to a billing error or mistakenly transfers an amount exceeding the required payment.

2. Non-Refundable Services

The following payments are strictly non-refundable, except where otherwise stated in a written and signed agreement:

• Activated subscription fees for any billing period already in progress.
• WhatsApp API setup fees paid online or directly to the company, where delays or failure result from the client’s inability or refusal to provide required onboarding information.
• Costs for third-party services or software procured on the client’s behalf, including but not limited to premium plugins and external APIs.
• Training sessions, consultations, or strategy services once delivered.
• Payments made directly to individuals claiming to represent WapsChat without prior confirmation or authorization from WapsChat management.

3. Refund Request Procedure

To request a refund, clients must comply with the following process:

1. Submit a refund request via email to refundme@wapschat.ng, including:
   • A formal written request on company letterhead (where applicable).
   • Relevant invoice, order number, or payment reference.
   • A clear explanation of the refund reason, supported by evidence such as screenshots or system logs.
2. WapsChat will acknowledge receipt within 2 business days and may request additional documentation.
3. Approved refunds will be processed within 14–30 business days from the approval date and issued via the original payment method unless otherwise agreed in writing.

4. Chargebacks and Payment Disputes

Initiating a chargeback without first contacting WapsChat to resolve the issue may result in immediate suspension or termination of all current and future services. Where a chargeback is deemed invalid or fraudulent, WapsChat reserves the right to recover associated fees, suspend accounts, and pursue lawful recovery actions.

5. Dispute Resolution and Escalation

If a client is dissatisfied with a refund decision, an appeal may be submitted by emailing refundme@wapschat.ng with the subject line: Refund Appeal: [Invoice/Order Number]. Appeals will be reviewed, and a response will be issued within 5 business days.

6. Policy Amendments

WapsChat reserves the right to amend this Refund Policy at any time. Updates will be published on our website with a revised effective date. Continued use of our services after such updates constitutes acceptance of the revised terms.